SERVICE DESIGN
Are you keen to acquire the systems-thinking mindset of a service designer - and to gain the ability to look at a service as as an overall experience a as well as a series of moments that can be designed?
WHEN
June 24, 2024 to June 28, 2024
5 days, 9 am - 5 pm
WHERE
Pune, India
In-Person
CLASS & FEE
24 Participants
INR 90,000/-
ABOUT THIS COURSE
Services are made up of many touch-points: printed materials, websites, face-to-face contact, physical objects, and more. This intensive hands-on workshop provides participants with the skills to understand user needs, come up with compelling service ideas, communicate those ideas well, and prototype aspects of a service with real users.
Prerequisites
None.
How Will You Learn?
Over the course of the week, participants will work in small teams to design and prototype a service. Teams will understand and map systems; co-create with customers and stakeholders; prototype the experience; and experiment with storytelling to communicate their new service.
What will I learn?
- Key tools of service design, including journey maps, service blueprints, and experience prototyping
- How to facilitate stakeholder engagement and co-creation
- How to develop a perspective on what service design means to you, and ways to incorporate its methods into your work
What should I bring?
- A laptop and your favourite sketchbook
